Important Customer Information

payment and shipping
The following conditions apply:
The goods are delivered worldwide.
Shipping costs (including VAT)
Domestic deliveries (Germany):
We calculate the shipping costs according to the order value (gross value of goods):
Value of goods up to €200.00 = €4.45
Express delivery = €9.90
From an order value of € 200.00 we deliver free of charge.
Deliveries abroad: Europe:9.90 euros
Worldwide: 20.00 euros
delivery times
Unless a different period is specified in the respective offer, the goods are delivered domestically (Germany) within 3 - 5 days, for deliveries abroad within 5 - 30 days after the conclusion of the contract (if advance payment has been agreed, after the date of your payment instruction). Please note that there is no delivery on Sundays and public holidays. If you have ordered items with different delivery times, we will ship the goods in one shipment, unless we have made any other agreements with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.
If you pick it up yourself, we will inform you by e-mail about the availability of the goods and the pick-up options. In this case, no shipping costs will be charged.
Accepted payment options
- Cash on pickup
- Payment in advance by bank transfer
Over Paypal:
- Payment by PayPal
If you have any questions, you will find our contact details in the imprint.
Right of Withdrawal
(A consumer is any natural person who enters into a transaction for purposes which can be mainly attributed to either their commercial or independent professional activity.)
You have the right to withdraw within fourteen days without giving a reason this contract.
The withdrawal period shall be fourteen days from the date,
- When you or a third party indicated by you, other than the carrier, the goods have taken possession of or has, if you have ordered one or more goods under a single order and these will be delivered uniformly or be;
- To buy, or a representative of your third party, other than the carrier, the last goods have taken possession of or has, if you have ordered several products under a single ordering and these are supplied separately;
To exercise your right of withdrawal, you must (Gerhard Thes, Ottostraße 2, 82140 Olching, phone: 08142-504290, fax number: 08142-504290, e-mail address: by means of a clear statement (eg a with letter sent by post, fax or e-mail) about your decision to cancel this contract. You can use the attached model withdrawal form, which is not required.
To safeguard the withdrawal period it is sufficient that you send your communication concerning the exercise of the right before the expiration of the withdrawal period.
Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments we receive from you, including the costs of supply (with the exception of the additional costs arising from the fact that you have chosen a different method of delivery than that offered by us, cheapest Standard have), and repay immediately latest within fourteen days from the date on which the notification has been received through your cancellation of this contract with us. For this redemption, we use the same method of payment that you used in the original transaction, unless you expressly agreed otherwise; in any case you will be charged fees because of this repayment.
We may withhold reimbursement until we have received the returned goods back, or until you have demonstrated that you have returned the goods, whichever is the earlier.
You must return the goods to us immediately and in any event not later than 14 days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of 14 days.
You bear the direct cost of returning the goods.
You just have to pay for any diminished value of the goods, when this value is due to a loss necessary to ascertain the nature, characteristics and functioning of the goods handling
Exclusion and Erlöschensgründe
The right does not apply to contracts
- The supply of goods which are not prefabricated and for their production of an individual choice or decision by the consumer shall prevail or which are clearly tailored to the personal needs of the consumer;
- The supply of goods that can spoil quickly or whose expiration date has passed quickly;
- The supply of alcoholic beverages, the price has been agreed in the contract that can be delivered at the earliest 30 days after the conclusion of the contract, however, and their current value of fluctuations in the market depends, on which the entrepreneur has no influence;
- The supply of newspapers, periodicals or magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely in contracts
- If their seal was removed after delivery for supply of sealed goods which are not suitable for reasons of health or hygiene to return;
- The supply of goods if they were mixed after delivery because of its nature inseparably with other goods;
- For the supply of audio or video recordings or computer software in a sealed package, if the seal was removed after delivery.
Model withdrawal form
(If you want to withdraw from the contract, please fill out this form and send it back.)
- To Gerhard Thes, Otto Straße 2, 82140 Olching, Phone: 08142-504290, e-mail address:
Hereby give notice (s) I / We (*) withdraw from my / our (*) contract entered into for the purchase of the following goods (*) /
   the provision of the following service (*)
- Ordered on (*) / received on (*)
- Name / the consumer)
- Address of the / consumer (s)
- Signature of / consumer (s) (only for message on paper)
- Date

(*) Delete where inapplicable.
You can reach us on weekdays from 10: 00h to 19: 00h under phone: 08142/504 290 and via email at